Policies & Legal Information
Please read our policies carefully before making a booking.
Terms & Conditions
Welcome to Assorted Stays Short-let & Guest House. By booking our apartment or guest room, you agree to comply with the following terms and conditions.
1. Booking Confirmation
All bookings must be confirmed through our website, WhatsApp, email or approved booking platform. A booking is considered confirmed only after payment has been successfully received and a confirmation message has been sent.
Bookings can be made through:
- Website booking system
- Approved booking platforms
2. Payment Policy
Accepted payment methods include debit cards, credit cards, bank transfer, online payment gateway and international cards. Bookings may require full payment or part payment (deposit). Balance payment must be completed before or at check-in.
3. Check-in & Check-out Times
Guest House: Check-in from 6:00 PM · Check-out by 12:00 PM
Apartment: Check-in from 8:00 AM · Check-out by 6:00 PM
Early check-in or late check-out may be available upon request and may attract additional charges.
4. Guest Responsibilities
Guests are expected to:
- Treat the property with care
- Avoid damaging furniture or appliances
- Maintain cleanliness
- Respect neighbours and environment
- Avoid illegal activities on the premises
- Keep noise level moderate
Any damage caused by a guest may attract repair or replacement costs.
5. Number of Occupants
Only the number of guests stated in the booking are allowed. Additional guests must be approved by management. Extra charges may apply.
6. Prohibited Activities
- Smoking inside rooms (except designated areas)
- Illegal activities
- Hosting parties without permission
- Excessive noise
- Possession of dangerous items
Violation may result in immediate termination of stay without refund.
7. Right to Refuse Service
We reserve the right to refuse accommodation or terminate booking if a guest violates any terms.
8. Changes to Terms
We reserve the right to update these terms at any time without prior notice.
Cancellation Policy
We understand that plans may change. Our cancellation policy is designed to be fair to both guests and management.
1. Cancellation by Guest
More than 7 days before check-in: Full refund excluding payment processing charges.
3 – 7 days before check-in: 50% refund of booking fee.
Less than 3 days before check-in: No refund.
2. No Show
Failure to arrive on check-in date without prior notice will be treated as a No Show. No refund will be provided.
3. Rescheduling Booking
Guests may reschedule booking once, subject to availability. Request must be made at least 48 hours before check-in.
4. Cancellation by Management
If a booking is cancelled by management due to unforeseen circumstances, guests will receive a full refund or option to reschedule.
5. Refund Processing Time
Approved refunds are processed within 5–10 working days depending on the payment provider.
6. Non-refundable Fees
Service charges, transaction fees or administrative charges may not be refundable.
Privacy Policy
At Assorted Stays Shortlets & Guest House, we respect your privacy and are committed to protecting your personal information.
1. Information We Collect
- Full name
- Email address
- Phone number
- Billing details
- Payment confirmation information
- Check-in and check-out dates
- Guest preferences
- IP address (for security purposes)
2. How We Use Your Information
- Processing bookings
- Confirming reservations
- Providing customer support
- Sending booking confirmation emails
- Processing secure payments
- Improving our services
- Complying with legal requirements
We do not sell or share your personal information with unauthorised third parties.
3. Payment Security
All online payments are processed through secure and trusted payment gateways. We do not store your card details on our website.
4. Your Rights
You may request to access your personal information, correct inaccurate information, or request deletion of your data where applicable. Requests can be made via email.
5. Changes to Policy
We reserve the right to update this policy at any time.
House Rules
To ensure comfort and safety for all guests, the following rules apply to all apartments and guest house rooms.
Check-in & Check-out
Check-in: from 2:00 PM · Check-out: 12:00 PM
Late check-out may attract extra charges.
Behaviour
Guests are expected to behave responsibly and respectfully. Excessive noise is not allowed especially at night.
Smoking
Smoking is not allowed inside rooms. Designated smoking areas may be provided.
Parties & Events
Parties or gatherings are not allowed without prior approval from management.
Damages
Guests are responsible for any damage caused during their stay. Cost of repair or replacement may be charged.
Visitors
Visitors must be declared to management. Overnight stay of undeclared visitors is not allowed.
Security
Guests should ensure doors and windows are locked when leaving the apartment. Management is not responsible for lost personal belongings.
Pets
Pets may not be allowed unless approved in advance.
Illegal Activities
Illegal activities are strictly prohibited. Management reserves the right to terminate stay without refund if rules are violated.
Ready to Book Your Stay?
Secure your apartment today and enjoy comfort like home.
Quick Links
Get In Touch
- +234 XXX XXX XXXX
- info@assortedltd.com
- Ogun State, Nigeria
- Customer Support: 24/7
© 2025 Assorted Stays Short-Let & Guest House. All rights reserved.